Role Purpose

The role is to ensure daily Support Operations run smoothly and is responsible for looking after the various aspects of Support Operations like interacting with clients, coordinating with the Technical Support team, Provisioning Devices, and answering the customer using a ticketing tool. Your responsibilities will include optimizing processes, ensuring efficient resource allocation, and maintaining high standards of service delivery

Role Details – Key Responsibilities and Accountabilities

Client Interactions

• Act as a primary point of contact for clients regarding project updates, timelines, and inquiries.
• Foster positive client relationships by providing excellent service and addressing any concerns promptly.
• Gather client feedback to identify areas for improvement.

Technical Support Coordination

• Collaborate closely with the Technical Support team to address installation challenges and resolve technical issues.
• Ensure that installers have the necessary equipment and support for successful project execution.
• Assisting the Manager & Senior Operation Leader with operational issues.
• Analyzing all operations and forwarding suggestions for improvement to the Manager.

Inventory Management

• Oversee inventory levels and ensure the availability of necessary materials and equipment.
• Maintain accurate records of inventory, including procurement and stock levels.
• Collaborate with the procurement team to optimize inventory costs.
• Preparing and filing forms and other documents such as the ERP system and stocks.

Desired Skills, Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent work experience).
• Proven experience in operations or project management, preferably in a similar industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using operations management software and tools.
• Problem-solving and decision-making skills.
• Ability to work effectively in a fast-paced environment.
• Valid Local Driving license (optional).
• Fluent in English and Arabic (optional).
• Self-motivated, proactive, and able to work independently as well as in a team environment.
• Microsoft Excel Expert